Frequently Asked Questions

We understand you're excited about using your stole during your important even, but you may have questions before or after placing your order. Here are answers to the most common questions are customers may have.

Placing an order
General Information
Product Questions
Custom Orders

1. How long does it take to get my order?

This is an important question that comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.

All in-stock stoles (not customized) takes 2-4 days to process your order and ship out. Standard UPS shipping takes about a week.. You can reduce this time by paying for faster shipping such as 3-Day Select or 2nd Day Air. Just remember the shipping time is in addition to the processing time.
* All custom stoles take 2-3 weeks to process and produce plus the shipping time.

2. How much does shipping cost?

Shipping costs vary depending on your selection of shipping method and order amount. You can check the shipping cost by simulating placing an order on our website and then canceling out of the order and empty your cart before filling in the payment information. We ship all graduation stoles by UPS or USPS. And of course faster shipping methods cost more.

3. Do you ship outside the United States?

We will ship to some foreign locations if the order is successfully placed by phone with approval. Such locations generally include Canada Europe and Japan and a few other locations. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally.
* Stoles.com IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that Stoles.com pay the fee before receiving the returned item and Stoles.com cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.

4. What methods of payment do you accept?

We accept payment by credit card (VISA Mastercard Discover American Express) Pay Pal money orders or certified checks. * Restrictions may apply on check acceptance.
**Schools may place orders using a PO with prior approval from Stoles.com.

5. My credit card was rejected by your online ordering system but I know my credit card or check is valid and has enough money to cover this order. Why won't your system accept my credit card?

Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.

6. I tried to make a purchase several times but each time your system rejected the order (probably due to an address issue as explained above) and then my credit card or checking company called and said you had charged me for each transaction!

Actually your credit card security department is seeing the inquiries to your account not actual charges. Sometimes the inquiries appear as charges at first (ghost charges). Don't worry we didn't charge you for all those transactions. In a day or two the bank will remove all those charges on your account after they see no actual money was transferred. If we ever do make a mistake in overcharging you rest assured we will refund your money.

7. I see on your website "As Low As" pricing. After I place my order I am charged a higher amount. Why?

Stoles.com offers bulk pricing. Which means the more of an item you order the lower the price per item is. Please click the item you are interested in on our site to see the bulk pricing chart for each item.

8. When does Free Shipping apply?

Stoles.com offers free GROUND shipping for all orders over $999.00. If your order does not meet this minimum shipping charges will apply.

1. What is your mailing address?

7700 Windrose, Third Level, Plano, TX 75024

2. What are your phone numbers?

Our toll free line is 1-855-241-7900. Our local line in is 972-630-6915. Our fax number is 972-424-7901.

3. Can we pick up our product at your location and avoid shipping charges?

Yes but approval is needed from a Supervisor. Please call and ask to speak to a Supervisor to schedule a pick up time. 50% of shipping charge must be paid for package pick up at our location.

4. Can I get a sample?

Please go to www.stoles.com/freeSamples to make a request. We are happy to send samples of our products for orders potentially of 150 stoles or thereabouts. We ask you to please follow the link above and complete our sample request form. After the request is approved we can send you a sample and or swatch card for you to keep for analysis.

5. We are a school that wants to place a large order for our entire graduating class. Can I get better prices?

Yes. We offer bulk pricing rates for larger orders (such as 300+ quantities). Please email [email protected] stoles.com to inquire. We also offer additional free services such free shipping for orders over $999.00

1. How many color combinations do you offer in your stoles?

We have 17 different color combinations. They can be viewed at www.stoles.com/sizeColor.

2. I see on your website "as low as" pricing. After I place my order I am charged a higher amount. Why?

Stoles.com offers bulk pricing. Which means the more of an item you order the lower the price per item is. Please click the item you are interested in on our site to see the bulk pricing chart for each item.

3. When does Free Shipping apply?

Stoles.com offers free shipping for all orders over $999.00. If your order does not meet this minimum shipping charges will apply.

Please direct all questions and comments regarding Custom Orders to one of our product specialists. They can be reached by email at
 
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