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FAQ

We understand you're excited about using your stole during your important even, but you may have questions before or after placing your order. Here are answers to the most common questions are customers may have.

Placing an order

1. How long does it take to get my order?

This is an important question that comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order. 

All in-stock stoles (not customized) takes 2-4 days to process your order and ship out. Standard UPS shipping takes about a week (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days . Just remember the shipping time is in addition to the processing time. 
* All custom stoles take 2-3 weeks to process and produce plus the shipping time.

2. How much does shipping cost?

Shipping costs vary depending on your selection of shipping method and order amount. You can check the shipping cost by simulating placing an order on our website and then canceling out of the order and empty your cart before filling in the payment information. We ship all graduation stoles by UPS, USPS or DHL. And of course faster shipping methods cost more.

3. Do you ship outside the United States?

We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally. 

* Stoles.com IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that Stoles.com pay the fee before receiving the returned item and Stoles.com cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.

4. What methods of payment do you accept?

We accept payment by credit card (VISA Mastercard Discover American Express) Pay Pal money orders or certified checks. * Restrictions may apply on check acceptance.
**Schools may place orders using a PO with prior approval from Stoles.com.

5. My credit card was rejected by your online ordering system but I know my credit card or check is valid and has enough money to cover this order. Why won't your system accept my credit card?

Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.

You can also give us a call to place the order over the phone.

6. I tried to make a purchase several times but each time your system rejected the order (probably due to an address issue as explained above) and then my credit card or checking company called and said you had charged me for each transaction!

Actually your credit card security department is seeing the inquiries to your account not actual charges. Sometimes the inquiries appear as charges at first (ghost charges). Don't worry we didn't charge you for all those transactions. In a day or two the bank will remove all those charges on your account after they see no actual money was transferred. If we ever do make a mistake in overcharging you rest assured we will refund your money.

7. I see on your website "As Low As" pricing. After I place my order I am charged a higher amount. Why?

Stoles.com offers bulk pricing. Which means the more of an item you order the lower the price per item is. Please click the item you are interested in on our site to see the bulk pricing chart for each item.

General Infomation

What is your mailing address?

3100 Airway Avenue Suite 116 Costa Mesa CA 92626

How do we give you a call?

You may call us at (855) 241 7900.

Do you have any local stores nearby?

As an online retailer, we do not have any. But we assure you that you’ll be given only the best to make your online shopping experience a pleasant one!

Returns and Exchanges

In the case of returning item/s, what is your policy?

Product requests for returns/exchanges must be made within 14 days from the date the product was shipped.

For more detailed information about our policy, please visit our Refunds and Returns page.

How do I send my items back?

A "Return Merchandise Authorization" (RMA) number must be obtained from Stoles.com before returning any products.

For more detailed information about our policy, please visit our Refunds and Returns page.

When will I get my refund?

To receive a refund for the purchase price in the original form of payment we must be made aware within 14 days. Please make sure all return processes are done promptly so we are able to work on your replacement product or refund in a timely manner.

For more detailed information about our policy, please visit our Refunds and Returns page.