Refund policy

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CUSTOM STOLES ARE NON REFUNDABLE

  • All returns must be authorized by email hello@stoles.com.
  • A RETURN/EXCHANGE FORM WILL BE PROVIDED BY EMAIL, PLEASE FILL IT OUT AND INCLUDE IN YOUR SHIPMENT.
  • NO REFUNDS WILL BE PROCESSED WITHOUT A RETURN/EXCHANGE FORM Ā 
  • All products and packaging must be in new condition and may not be returned used, worn or altered in any way.
  • All shipping, handling and processing charges for your original order are non-refundable.Ā 
  • It is the responsibility of the customer to pay any return/exchange shipping. Once we receive your exchange, we will give you a call to process the payment of the exchange shipping cost.
  • On all returned merchandise a 13% restocking fee will be applied.
  • All returned product(s) must be returned/ received within 7 business days of return approval date.
  • Requests for returns must be made within 14 days from the date of receipt of your order.
  • Registered return shipping of products which are returned is the responsibility of the customer.
  • Your return will be processed within 7-10 days.Ā 
  • All custom items/apparel cannot be returned and are non-refundable, this is because these items are made from custom fabrics or have custom printing with your personal information, therefore cancellations are not accepted after your order has been submitted.
  • Requests to return/exchange products due to quality issue (received wrong item, color, size and other company error...), please send any evidence to hello@stoles.com, we will resolve the problem as soon as possible.
  • Many items are ā€œOn Sale.ā€ Products that are not eligible for returns are clearly marked as ā€œOn Saleā€ on the Product page for that Product.Ā All products on sale are non-refundable, however can be exchanged for the same credit amount.
  • We do not guarantee to deliver any orders by a specific date, we do not accept any returns for late custom orders.Ā 
CANCELLATION POLICY
  • You can cancel any in-stock product orders if it has not been shipped/left our facility. Please email us at hello@stoles.com. Please note if the cancelation was not confirmed by email by one of our customer service representative before shipping out, your order has not been canceled.Ā 
  • Custom orders can only be cancelled the next business day you have placed your order.Ā Ā Please email us at hello@stoles.com. Please note if the cancelation was not confirmed by email by one of our customer service representative before shipping out, your order has not been canceled.Ā 
  • If you would like to cancel an order already shipped out, please process your request by email hello@stoles.com (no custom orders accepted). You can send the order back after you received it.
  • Please check our return policy for all details. Original shipping and processing fee are non refundable.Ā 
  • If you order has not been returned, we won't be able to process your refund.