Shipping & Tracking
Order Processing Timeframe
All orders for “In-Stock Products” will ship out within 1-4 Business Days. We offer Quick Processing (options which expedite your order handling and overall delivery time), however you must submit your request on our contact us page. Additional fees may apply.
If your Order contains a “Custom Product”, the entirety of your order processing time will be approximately 2 – 3 weeks. Expedited processing options are not available for “Custom Products”. Prior to checking out, please review your order and be aware that by placing this order you understand and accept the extended 2 – 3 weeks processing time.
Order Processing Options
- IN-STOCK – Ships within 1 - 4 Business Days (No Additional Charge)
- CUSTOM – Ships within 2 - 3 Weeks (No Additional Charge)
Shipping time (which is not the same as the processing time)
It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days.
Just remember the shipping time is in addition to the processing time. You need to add together both the production time and the shipping time to get a time estimate for your order. As this is an estimate only Stoles.com cannot refund the order or the shipping charges for shipments arriving past the estimated delivery date.
The shipping time and processing time are estimated and Stoles.com does not guarantee the delivery by a specific date or time.
Out of Stock
If any item(s) become out of stock after an order is placed, one of our customer service representatives will contact you via telephone or email and inform of available options in an effort to remedy any issues. We will ask whether you would like to proceed with your order or make changes to your order. Product substitutions are available upon request. Out of stock items will typically be placed on Back Order and extended processing times may apply.
Delivery times may vary
The Estimated Delivery Date provided at checkout is an estimate only and does not guarantee delivery by a specific date or time. As this is an estimate only Stoles.com cannot refund shipping charges for shipments arriving past the estimated delivery date. We are not responsible for the delivery delay if the customer have chosen the wrong shipping method. We will do our best to make sure you receive your order on time. We advise you to give us a call if you need your order before a specific date and we will try to meet the date.
We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally.
* Stoles IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that Stoles pay the fee before receiving the returned item and Stoles cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.
To obtain a shipping rates please add your products to checkout to see shipping rates to your destination.
Track your order
Once your order shipped, you will receive an email with the tracking number. Please allow us 1-2 days to update the tracking number.